We all have thought or said, “In an ideal world…” at least once in our lives. Oftentimes we know this optimal state can never be attained, but that doesn’t keep us from wanting and wishing it to be so. There are so, SO many useful, fun and fantastic elements to social media, but time and…
Tag Archive: Complaints
Customer Service in the Age of the Internet
If you’ve ever lived through the process of buying a house, selling a house or building a house, you know that those processes can be – and typically are – hugely stressful. We recently finished the home selling process (for the 3rd time), packed all our furnishings and belongings into PODS (I highly recommend), moved…
Are Facebook’s ‘Promoted Posts’ the Last Straw?
The widespread rollout of Facebook’s Promoted Posts, where fan page owners can pay Facebook to place an ad in their fans’ news feeds for up to 3 days, may very well be Facebook’s “Jump the Shark” moment. Why? Because the long list of challenges fan page admins already have to endure, coupled with the costs involved…
Is unhappy customer feedback necessarily bad?
In my mind, “good customer service” is… Something we, as consumers, hope to receive. Something we, as business owners and employees, try to deliver. Something that can make or break a business relationship. I had what might possibly be the most absurd customer service experience in my life a couple weeks ago when I left…
